ACP Product Owner 100% (f/m)

Posted 16 Jeudi juin
Type d'offre Temporaire
secteurIT/Software DevelopmentProjet / Program Management

Job description

For our customer, one of the world's leading providers of diagnostic systems for hospitals, laboratories, and doctors' practices, we are looking for a candidate who has a university degree in IT, min. 3 years work experience as Product Owner as well as very strong stakeholder Management and Project Management skills.


Within the Global Customer Support (GCS) organization, the KLS (Knowledge and Learning Solutions) Documentation Department provides user and service documentation for various Roche diagnostic analyzers, workflow solutions and IT software and applications. The list of deliverables includes a wide range of printed and electronic documents, such as User Guides, Quick Start Guides, Service Manuals, Host Interface Manuals and award-winning User Assistance.

Your tasks

  • Together with the support team collects, clarifies and prioritizes the requirements from business users
  • Ensures that story content and prioritization is aligned to larger strategic objectives and KLS initiatives (RDCF, RDLF, RDK, etc.)
  • Manages scope and drive trade-off decisions in conjunction with external stakeholders
  • Identifies blockers that will impact timeline, scope, cost or other project variables and escalate to the appropriate stakeholders
  • Collaborates with customers, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs
  • Reviews the test cases for ACP from the perspective of the key users and/or involved key users in the test case review; ensures the test cases represent the interest of the business users and strategic objectives
  • Supports the User acceptance testing activities by interacting with stakeholders
  • Reviews release notes and updates to the business owners regarding features being incorporated in each release
  • Is responsible for day-to-day operation of ACP, maintenance and further developments
  • Monitor the support escalation from users of ACP; Make sure that support is provided in a quick and collaborative manner. First level support is done in close collaboration with DIA IT and manufacturer of ACP
  • Makes sure processes concerning usage and development of ACP are set up and known in KLS. If necessary, drives necessary measures to identify and close the gaps
  • Contributes to balancing the life cycle of ACP with the development and adoption of the new KLS tools
  • Can act as an ACP support representative
  • Support of some SWA (Serum Workarea) internal tools, such as the alarm translation support tool, the parts list converter, language installers, Qt Linguist or Catalyst

Your profile

  • Min. Bachelor's degree in IT or Sciences, or others with relevant working experience
  • Min. 3-5 years experience as a Product Owner, ideally in Biotech industry or highly regulated environment
  • Strong skills in Project Management and Stakeholder Management
  • Experience with Schema ST4 or comparable Content Management Systems
  • Familiarity with hardware and software development processes
  • Excellent spoken and written command of English (native speaker or equivalent level)
  • Strong teamwork skills, with a taste for active daily involvement in a multi-functional project team
  • Flair for communication in an international environment, with the ability to motivate colleagues from different functional areas

Nice to have

  • Understanding of XML languages and knowledge on DITA, XSLT and Xpath
  • Experience with iterative/agile software development methods, such as scrum
  • Experience with CAT tools (ex. Trados, Passolo)
  • Certification PSPO

* Please note that this job posting will be closed on 22.06.2022 at 09 AM

Your application

Please apply online. For further information about the position, please contact your Kelly recruiter, Mrs. Anh Nguyen (+41 79 292 08 57 / +41 76 586 02 13).

About Kelly

We connect people to jobs in ways that enrich lives. Kelly Services® is a leading global provider of human resources solutions, operating in over 40 countries. Together with its subsidiaries, Kelly offers a wide range of outsourcing and consulting services; temporary, permanent and management positions as well as flexible forms of employment at all hierarchy levels. Kelly Services (Schweiz) AG has been present in Switzerland since 1979 and counts more than 200 employees in over 40 Talent Offices and Centers.