Customer Service Partner

Posted 26 August 2021
Job type Permanent
DisciplineSales/Business Development

Job description

For our client, a leading international pharmaceutical company with headquarters in Basel, we are looking for a

Customer Service Partner (permanent position, 100%)

As a Customer Service Partner, you are in charge of the customer relationship with the hospital pharmacists and other important prescribers related to our client's portfolio. You are responsible for all customer inquiries related to their Established Product Portfolio (incl. Biologics). You lead and initiate targeted end-of-lifecycle activities for specific Established Products and provide the best customer service related to the Established Product portfolio for our customers. Most of your territory is in the French speaking part of Switzerland.

Tasks & Responsibilities

* Proactive portfolio discussions and price negotiations with external primary target groups and important prescribers
* Field-based support for the Established Product Portfolio, in close collaboration with other Field based functions or enabler functions such as marketing, medical, market access and logistics
* Lead of requests for information related to the entire Established Products Portfolio (prices, conditions, discounts, billing, storage, delivery, returns etc.)
* Handling of product or service requests and complaints
* Collection of business intelligence insights

Your profile

* Completed SHQA pharmaceutical representative (or equivalent training) or willingness to complete this at the next opportunity (pharmaceutical specialist with federal diploma or certified pharmaceutical consultant SHQA)
* Communicative and open personality with negotiating and analytical skills
* Flexible organizational talent with entrepreneurial thinking and courageous authenticity
* Self-organized and independent way of working in an agile environment
* You are fluent in French and you have very strong German skills

Please apply online. For further information about the position:
Please contact Diana Steinhauer (+41 61 270 80 16) or Nicole Blum (+41 76 567 26 82)