Design OPS Manager

Posted 13 October 2021
Job type Limited
DisciplineOffice & Management, Project/Program Management

Job description

For our client Roche Diagnostics we are looking for a new team member as

Designe OPS Manager

The DesignOps Manager has the remit to increase speed and quality as the team delivers and scales. Responsible for cross-team operational practice development and management. The DesignOps Manager will lead prioritization of project requests, project intake, oversees overall project delivery,tool / vendor management, team rituals, and the balance of time spent on chargeable work and shared knowledge development. The Design Ops Lead will manage project staffing, coordination of learning, team building, and similar needs.

General Information:

Start Date: 15.11.2021
End Date: 12 months
Extension: On request and showed performance
Work location: Rotkreuz
Workload: 80 - 100% (please mention the workload in the Cover letter)
Home Office: Yes / load will be discussed in the 2nd interview
Travel: No
Department: Customer Experience (DSGCX)
Seniority: Professional / Senior
Team: ca. 80 Designer

Tasks and Responsibilities:
Develop and grow the DesignOps capabilities within the chapter
Plan, define, and manage our operational Design Ops strategy, establishing workflow and process standards and best practices
Accountable to create with Design Leads the project management methodology that supports the design and collaborate with peers to ensure standards are shared and implemented and ensure the balance between capabilities building and project work to be delivered within the different projects
Establish and continuously improve the systematic framework for managing incoming projects
Define project roadmap together with design leaders, including key touchpoints, milestone dates, etc.
Ensure allocated team members as well as clients understand the project plan and have a space to express concerns about feasibility or scope
Drive governance processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, and metrics and budget tracking.
Identify inter-dependencies or risks early on, and proposes solutions on how to address them.
Effectively leads a highly engaged team and is able to inspire and coach team members
Demonstrate effective people leadership as demonstrated by the Leadership Commitments
Represent the department and core competencies inside and outside the organisation
Responsible for ensuring adequate reporting to support overall department management

Must Haves:
Min. Master degree Design Management / Business Administration/ IT
Min. 5 years experience in Design Operations, Project Delivery, Tools Implementation, Processes, and Vendor Management
Min. 5 years experience in Project Management and/or Change Management (e.g. in implementation) and communication
Experience in an AGILE environment
Affinity with project delivery tools such as figma, or gSuite, miro, slack or similar as a tool owner / Poweruser
Leadership experience in a matrix organization is a must
Endurance to work in a complex landscape and relationships (business, systems, policies, etc.)
English fluent is a must

Nice to Haves:

Roche experience
SCRUM Master - PMP - ITIL Certification is a plus
An open mindset, willing to improve and explore new ways of working
Winning personality in a team that can communicate directly
Willing to support other people in the daily business

Nadja Lusch (+41 76 358 04 34) is looking forward to get your application via pdf.