Technical Writer

Posted 04 January 2022
Job type Limited
DisciplineScienceLife Sciences

Job description

The world market leader in In vitro-Diagnostics in Rotkreuz (ZG), is looking for a resilient and quickly learning personality with working experience in a highly volatile and complex environment.

Technical Writer

Global Customer Support (GCS) is the global organization responsible for technical services in the company`s division. Currently approximately 600 GCS co-workers at 6 main diagnostic R&D/manufacturing sites in Switzerland, Germany, Spain and the US, build a worldwide network of support and training centers, which provide assistance to local and regional service staff in the company`s affiliates and its external distributors.
Within the GCS organization, the KLS (Knowledge & Learning Solutions) Core Lab Documentation department provides customer and customer support information for various Roche diagnostics analyzers, workflow solutions and digital and IT software and applications.

Your tasks

  • Writing and updating end user, service and host Interface documentation in english for instruments and software while respecting project requirements and documentation standards
  • Planning, developing, organizing and editing operational procedures for user and service documentation
  • Independently collecting information required to produce the documents
  • Cooperating closely with service personnel, trainers, developers, and other subject matter experts
  • Organizing documentation reviews by subject matter experts, and implementing their input
  • Ensuring that quality targets, timelines, and regulatory requirements are respected

Your qualifications

  • Academic degree in an engineering related or natural sciences discipline
  • Proven experience in working in volatile, complex and ambiguous professional settings
  • Ability to quickly learn complex technical concepts and make them easily understandable in text, pictures and/or videos
  • Excellent spoken and written command of English (native speaker or equivalent level)
  • Good spoken command of German is an asset
  • Experience with Schema ST4 or comparable Content Management Systems as well as Adobe FrameMaker (structured) or a similar authoring tool is an asset
  • Talented candidates, they may have little or no experience in technical communication, but are interested in pursuing such a career at a diagnostics company, are also very welcome

Your application
Please apply online. For further information about the position, please contact your Kelly consultant, Mr. Andreas Danner, Dr. med. Dipl.-Biol. (+41 44 225 41 07/ +41 76 310 760 9)

About Kelly We connect people to jobs in ways that enrich lives. Kelly Services® is a leading global provider of human resources solutions, operating in over 40 countries. Together with its subsidiaries, Kelly offers a wide range of outsourcing and consulting services; temporary, permanent and management positions as well as flexible forms of employment at all hierarchy levels. Kelly Services (Schweiz) AG has been present in Switzerland since 1979 and counts more than 200 employees in over 40 Talent Offices and Centers.