Technical Writer/ Docu Manager

Posted 31 May 2022
Job type Limited
DisciplineScienceLife Sciences

Job description

Roche Diagnostics International AG in Rotkreuz (ZG), the world market leader in In vitro-Diagnostics, is looking for a communicative personality who has first experience with Ixiasoft, Schema ST4 or a similar structured authoring tool

Technical Writer/ Docu Manager

Within the Global Customer Support Knowledge & Learning Solutions (KLS) organization, the Coagulation, Hematology, Urinalysis, and Point of Care Documentation Department provides customer-facing content for diagnostic devices in these medical areas. Our deliverables are evolving from traditional technical documentation to state-of-the-art reusable content, created in a component content management system and distributed to multiple output channels through a content delivery platform.

Your tasks

You are the Technical Writer who:

  • Writes and updates user documentation in English for Roche systems, while respecting project requirements and documentation standards
  • Writes and updates end-user documentation and service documentation in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates
  • Independently gathers and consolidates the information needed for technical writing. Cooperates closely with the Documentation Manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally)
  • Independently creates and modifies illustrations as required (e.g. photographs, screenshots, and diagrams) using appropriate software tools, or triggers the creation of illustrations (CAD, photographs) and integrates them into deliverables while adhering to established guidelines
  • Organizes the subject matter expert review of the deliverables produced; documents and implements their input
  • Collects input for documentation updates and produces these updates in close cooperation with the Documentation Manager, subject matter experts and project teams
  • Ensures that quality targets, timelines, and regulatory requirements are respected
  • After translation, create target language versions of deliverables (PDF and electronic)
  • Uses knowledge and expertise to proactively contribute to regular updates of documentation tools, processes, and standards, in collaboration with other documentation departments and relevant stakeholders
  • In collaboration with HID, creates English user interface messages, and reviews them for translatability, terminological correctness, and adherence to style guidelines
  • Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation
  • Plans, coordinates and monitors the contributions of all documentation project team members (e.g., internal and external writers, terminologist) to ensure project delivery. Adapts the project plan according to project needs
  • Plans and aligns the initial project budget with line management and the Business Area. Tracks and monitors assigned budget throughout the year, and proactively informs line management on expected deviations. Adapts documentation project scope to available budget on line manager request
  • Coordinates the approval and publication of released documentation deliverables.
  • May be responsible for translation management tasks: manages translation activities with external agencies and coordinates the translation review process with affiliates
  • May act as a terminologist (as described in the QAP Terminology Management). Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders
  • Manages CAPA related updates and documents corrective measures in CAPA tool

Your qualifications

  • Min. Bachelor's degree in technical writing or in language studies, journalism, sciences or similar with relevant work experience
  • Min. 2 years proven experience in technical writing, preferably in a diagnostics business environment
  • First Experience with Ixiasoft, Schema ST4, or a similar Component Content Management System
  • First Proven experience with Adobe FrameMaker (XML-based) or a similar structured authoring tool
  • Knowledge of multimedia tools and processes used in state-of-the-art technical documentation
  • Strong stakeholder Management skills
  • Excellent spoken and written command of English (native speaker or equivalent level)
  • Strong understanding of costumer needs
  • Ability to manage timelines and scopes
  • Multitasking skills, able to optimize workflows, very organized
  • Ability to communicate in an international environment with subject matter experts from different functional areas

Your application

Please apply online. For further information about the position, please contact your Kelly consultant, Mr. Nazim Sagkol, B. Eng. (+41 44 225 41 10/ +41 76 349 85 07)

About Kelly We connect people to jobs in ways that enrich lives. Kelly Services® is a leading global provider of human resources solutions, operating in over 40 countries. Together with its subsidiaries, Kelly offers a wide range of outsourcing and consulting services; temporary, permanent and management positions as well as flexible forms of employment at all hierarchy levels. Kelly Services (Schweiz) AG has been present in Switzerland since 1979 and counts more than 200 employees in over 40 Talent Offices and Centers.